Boomerang for Gmail is a browser plugin that adds time-awareness to email. This page answers some of its more frequently asked questions. If you do not see your question answered here, please feel free to contact us at info@baydin.com.
Boomerang works in Gmail and Google Apps accounts. Boomerang for Gmail is available for both Chrome and Firefox browsers. Download the extension here.
We also make Boomerang for Outlook so you can use Boomerang at work.
Yes. We support Google Apps Mail and hosted domains.
If this happens, that means your domain doesn't allow a feature called "Federated Login". This tends to happen for Google Apps Premier or Educational domains. If your domain is a regular Google Apps account and you're getting this error, that means your domain admin has turned off "Federated Login" feature.
Here is the instructions for you (if you have admin permission) or your domain adminstrator to enable "Federated Login" feature in your GoogleApps.
Try Boomeranging a message after you have done the steps above and it should work.
When reading a message in your Inbox, click the "Boomerang" button, which is located next to "More Actions." Specify the time you want that message to return to your inbox.
Your incoming messages belong to the Boomerang label. To view your messages again, click on the Boomerang label on the left sidebar, or do a Gmail search with the option: "label:boomerang".
Click the "Boomerang" link in the upper-right corner of your Gmail page, next to "Settings", "Help", and "Sign Out." You will see your Manage Boomerang page. To reschedule a message, click "Reschedule" and choose a new time. To cancel a message, click "Return Now" or "Don't Return."
Click the "Boomerang" link in the upper-right corner of your Gmail page, next to "Settings", "Help", and "Sign Out." You will see your Manage Boomerang page. You may change your preferences at the bottom of the screen.
If your current email matches certain criteria, Boomerang will suggest a time for you to return the message to your inbox. Click the suggested time to automatically Boomerang the message, or click the nearby arrow to see a list of other suggested times.
When composing a message, first click "Save Now" to save the message as a draft. Then click the "Send Later" button, which is located next to "Save Now." Specify the time you want that message to be sent.
No, you do not need to have your computer or browser open at the scheduled time.
Your outgoing messages belong to the Boomerang-Outbox label. To view your messages again, click on the Boomerang-Outbox label on the left sidebar, or do a Gmail search with the option: "label:boomerang-outbox".
Click the "Boomerang" link in the upper-right corner of your Gmail page, next to Settings, Help, and Sign Out. You will see your Manage Boomerang page. To reschedule a message, click "Reschedule" and choose a new time. To cancel a message, click "Don't Send." Your message will return to Drafts.
After delivery, your message will leave the Boomerang-Outbox label and appear in Sent Mail folder inside Gmail. Once it's in Sent Mail, you know your message has been sent.
On any smart phone with a web browser, please go to http://m.boomeranggmail.com and sign in with your Gmail or Google Apps account. You will have all the features of Boomerang for Gmail on the go.
You can save a bookmark to your home screen on your iOS and Android devices for easy access to Boomerang Mobile.
Boomerang for Gmail costs $4.99 a month for Personal subscription and $14.99 a month for Pro subscription.
Yes, we can set up a domain-wide account subscription for your organization. Please email us at sales@baydin.com.
Yes, we will send you an invoice you can use for expense reports. We recommend you subscribe to a yearly plan so that it will be less work for you.
Hang in there! We’re planning to offer annual subscriptions through PayPal or Google Checkout before your account converts in September.
Thank you so much! Your one-year subscription begins 7/15/2011 and should have already been activated. If you haven’t already heard from us, please email support@baydin.com.
We count all messages you scheduled with Boomerang (including Boomerang, Send Later and track response messages) in your message credit for the month.
Yes, Boomerang will deliver all messages that were scheduled successfully. If you go over your message limit for the month with Boomerang Basic, you will not be allowed to schedule more messages for that month.
You can use Boomerang for free as long as you only schedule 10 messages or less a month. Starting September 1st 2011, you will be limited to 10 scheduled messages per month with Boomerang Basic plan. All the messages you have scheduled before that time will be delivered as scheduled and will not affect your message limit.
Without subscriptions, we cannot feed our team -- even ramen! Trust us, you’re not helping us buy Ferraris and Port-glazed Kobe Beef - more like a bike and a couple orders of Pad Thai.
Yes. Here is the link.
Like most other Gmail plugins, we need access to the full email data to be able to move and send messages. In our queries, we only store the headers of the message (subject, sender, time) so that we can uniquely ID the message you want to schedule. We don't store any message text.
No, we don't have access to your Gmail password. You are authorizing through Google's official OpenID system.
There are two steps to uninstall Boomerang.
First, uninstall the plugin from your browser.
You should revoke Boomerang's access to your Gmail data. This step is for your privacy.
At this time, Boomerang for Gmail works only when the Gmail interface language is set to English(US) or English(UK). If you are using Gmail in English, try reloading the browser window. If the the buttons still do not appear, please let us know at support@baydin.com.
Please ensure that third-party cookies are enabled. Detailed instructions are here.
This means that Boomerang had trouble reading the email's headers and was unable to uniquely identify the message. If you don't mind sharing the email with us, please forward it to us at support@baydin.com. We'll look into it and improve Boomerang for a future release.
Make sure that IMAP is enabled for your Boomerang label and that your message was not previously removed from the Boomerang label. If errors continue to occur, please contact support@baydin.com.
Make sure that IMAP is enabled for your Boomerang-Outbox label and that your message was not previously removed from the Boomerang-Outbox label. If errors continue to occur, please contact support@baydin.com.
If this happens, that means your domain doesn't allow a feature called "Federated Login". This tends to happen for Google Apps Premier or Educational domains. If your domain is a regular Google Apps account and you're getting this error, that means your domain admin has turned off "Federated Login" feature.
Here is the instructions for you (if you have admin permission) or your domain adminstrator to enable "Federated Login" feature in your GoogleApps.
Try Boomeranging a message after you have done the steps above and it should work.